Toyota Prius Consumer’s Say, ‘All Hail the Gas Mileage, But Your Headlights Suck!’

Toyota Prius, originally uploaded by duncandavidson
In the green community, there is usually not too much bad to say about the Toyota Prius. It is reasonably affordable ($22,000), gets great gas mileage (50 mpg average), and has had a pretty good track record over the years (so far, anyway).
Well all that could be about to change. The disgruntlement of Prius owners this month is not about gas expense or engine/battery maintenance, but rather those nifty, cool, high-intensity headlights that are all the rage. It seems that these upgraded Toyota Prius headlights have a tendency to break over time, leaving consumers with a rather hefty mechanics bill.
Toyota is not quite ready to call these headlights faulty, as that would ensue the need for a recall. Instead they are taking a backseat to the problem, leaving many consumers with repair bills ranging anywhere from $400 to $1,700 (depending on the extent of the repair and how good they are at making Toyota feel responsible for their inconvenience).
Two months ago (late April 2009), Toyota actually befell a lawsuit by a group of Prius owners who were fed up with this treatment. They claimed the defects “dangerous” and are requesting that Toyota extend their warranty to cover the cost of the repair. With 338 complaints piling up on their desk, the U.S. Department of Transportation has finally got up off their duff and decided to take a closer look into the situation.
As it stands today, if the National Highway Safety Administration (NHSA) decides that the headlights indeed pose a safety hazard due to their early demise, Toyota could be held accountable and forced to perform scheduled recalls. If this happens, Prius owners will be given the option to have Toyota replace any headlight systems found defective, free of charge.
Let’s recap what we have going on here:
We have America’s most eco-friendly vehicle, the Toyota Prius, in the midst of launching its third-generation hybrid, only to be found treating its faithful, good-hearted consumers from the past, like a pack of rats in a laboratory cage. Big mistake, considering the average Prius driver prides themselves in doing what’s right by society. Why would they want to hold patronage for a car manufacturer who themselves refuses to do right by society.
Toyota still has a chance to turn this fiasco around by issuing a bulletin alert to Prius owners. They would be invited to bring their vehicles in for a safety inspection regarding the headlight issue, replacing any defective parts under an extended warranty. This motion of customer appreciation would thereby restore any wavering consumer confidence. There is no indication at the moment as to whether or not this is the direction Toyota will decide to go, but the continued squeaky-clean image of the Prius may very well depend on it!
Source: Autoweek.com





