Customer Service Remains Important
We’re beginning to see a lot of agents fall away from their careers in real estate and this isn’t surprising given the condition of today’s market. Buyers and sellers have been jittery in my world for just about two years now. I’ve said before that when I started almost five years ago, there were easily 65 agents in my office. We’re down to *I believe* 41 and I’ve had more long conversations with my friends who are considering inactivating their licenses.
Meanwhile in the area immediately surrounding Nashville - approximtely a 60-mile radius - we’ve already had nearly 16,000 closings this year. What do I want of this? My fair share of business. I strongly believe the best way to do this is to provide strong customer service skills to my customers and client, along with a thorough knowledge of the area and a strong degree of professionalism.
The customer service focus is exactly why I love this post by all-around nice guy, Sam Davidson who founded Cool People Care. Cool People Care exists to motivate and educate people in order to mobilize them to change their worlds. With over 40 events scheduled all around the United States now, it emphasizes that the power of one can make a huge impact on ourworld.
However back to Sam’s post, which is delightful and can be used in ANY field - real estate, lending, teaching, medical, manufacturing, clerical, etc. He says instead of ending emails with “Let me know if you have any questions…” say…
What else can I do for you?
It’s the simple things that are sometimes the most insightful. As Sam says, “The question lets the recipient know you’re interested in having a conversation, and that you’ve done the work required to get that conversation started. You’re listening. You want an answer.”
I have every intention of continuing to provide solid customer service to the people I work with, using Sam’s great suggestion as the strong foundation of all my future emails.
Meanwhile, as you read this please know that I’m very interested in learning what else I can do for you.
